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Do you ship internationally?
Yes, we ship all around the world for you!
How much is shipping to my country?
Getting a shipping quote is simple. As you’re shopping, add the items you want to your cart, then proceed to checkout. After you’ve entered your info, a shipping quote will be generated before you’re asked to pay.
How can i change the mistake that i have done during the purchasing process?
Fulfillment is an automated process, so please let us know immediately. There is approximately a 12 hour window which order can be edited prior to production and fulfillment.
How can i cancel my order?
To cancel an order, you must let us know within 12 hours of when your order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.
Do you accept returns?
If you would like to return your items for any reason you may do so for store credit within 14 days of when your order was received. Please check out our Return and Refund Policy.
My item was lost/stolen during shipping.
Once the item is dispatched in the post, unfortunately, Grasperr is not liable. However, due to the misfortune of your situation, we are happy to offer you a 15% discount on your next purchase. Please drop us an email and we will send you a special discount code.
I did not receive my package.
Please double-check your address before purchasing any products. You are responsible for your order if you enter the wrong shipping address. If your product is returned due to incorrect details, additional shipping fees will apply.
I saw some items on your social media accounts that I want to buy, but I can’t find them in your shop.
If you find something on our social site that no longer has a page on our website, it’s most likely sold out. If you are very keen on purchasing a specific item, send us an email with the photo and we will do our best to source it specially for you.